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Privacy Policy

The Red Dog Casino values the customer’s privacy above everything else. This Privacy Policy explains the methods and tools we use to collect and process the customer’s personal information and the means we utilize to protect it. All the information we collect in order to make our website and work of our staff better, and to provide you (hereafter referred to as the Customer) with the most relevant tailor-made offers and promotions. By using the website the Customer agrees to be bound by this Privacy Policy.

All the gathered personal information will be used only with the customer’s consent. We treat your information as if it was our own, and, therefore, we use top-notch technologies to keep it safe.

It’s the user’s responsibility to keep information in their account (login and password) secret at all times and not to reveal them to anyone; including family members, friends, and colleagues. If you suspect that your account data might be compromised, we strongly advise changing your password and contacting the Customer Care team.

Personal Information

During the use of our Website, the user submits two main types of information to us. Automatic information, such as cookies, is collected during the use of the website in an automatic manner. Personal information, including User’s name, email address, and phone number, is collected when they register on the Website.

You are under no obligation to present your personal information of any kind to us; however, your refusal to do so may prevent you from using some features of our Website.

While creating an account at a preferred casino, you automatically agree to abide by every point of their and our Terms & Conditions Policy. It also includes your consent to the fact that we record all User’s calls and may store them secured and encrypted by the latest technology for a reasonable period of time.

How we use your personal information

Automatic Information (Cookies) are used to make our website’s performance better, keep up with our users’ needs, and provide them with the best features. Personal Information is used to offer customized promotions and bonuses from Red Dog Casino and from our trusted partner casinos, send advertising emails, manage our promotions and surveys, and quickly process customer transactions.

Protection of Information

Red Dog Casino is regularly scanned for software breaches and malware, to make sure that every customer is safe while they are using our website. All the collected data is kept on completely secure servers and can be accessed only by our specially trained, authorized, and confirmed staff members. Our Information Security team is constantly working on improvements of our security protocols and software, making Red Dog Casino one of the most secure gaming platforms guide in the world. All customers’ information that is stored on our servers is encrypted by the industry-standard 256-Bit SSL encryption.

Red Dog Casino uses top-notch security algorithms, similar to those which are used by major financial institutions, like banks, large corporations, and so on. The aforementioned algorithms guarantee the privacy and safety of every Red Dog Casino user and their information, as soon as it’s submitted. The Customer should understand that no data transmission over the Internet can be considered 100% secure, and so they hereby agree they are sending their personal information to us at their own risk.


Cookies are little files of letters and numbers that are automatically put on your hard drive if you permit this via your browser settings. Cookies are downloaded whenever you access the casino website and perform any actions. You can disallow the download of cookies any time you want, in the settings of your browser.

Our website uses cookies to distinguish you from all other customers and determine your preferences, so that we can analyze your behavior on the site, and improve the site accordingly. We use cookies to make the website more relevant to the customer’s interests, as well as the advertisements displayed on it. We also use cookies to track the number of visitors and see how they use the website, which pages they are interested in, and how they interact with our services. Sign in and go gambling!

Third-Party Participation and Websites

Your information is not transferred, exchanged, sold, or otherwise passed to any third parties by our casino during the course of our regular operational practices. The abovementioned does not include cases where information disclosure is required by law to enforce the casino’s terms and policies or to protect the interests, rights, or property of other casino players.

The exceptions to this clause are the website hosting operators or any other parties who are assisting us in carrying out our services. All the parties included in this process are bound by legal liability to keep the information secret and protected.

On our website, we may offer any third-party services or products. The third-party websites which provide you with access to our website are not bound by this Privacy Policy; and the Casino is not to be held liable for their actions or the ways they process customer information.

Marketing Communications

Red Dog Casino’s marketing communications policy is regulated under the CAN-SPAM act of 2003. This Act is a law that defines the regulations for commercial emails, sets requirements for such messages, provides recipients with the right to block emails sent to them, and foresees severe penalties for any violations of these rules.

We may send you SMS text messages and emails regarding our bonuses, promotions, bonus chip giveaways, and holiday offers at Red Dog Casino. We may attach an URL (to an image within the email or as a confirmation button) which can be tracked.

It provides confirmation when you open the message in order to estimate the effectiveness of these emails or SMS messages. Except for that, every message will have a truthful subject and Red Dog Casino’s email address. All the letters contain the unsubscribe button; and all opt-out requests will be honored very quickly. 


The customer’s personal information will be retained for no longer than the period necessary for accomplishing the goals described in this Privacy Policy. The retention period may be prolonged if it is required or allowed by law.

Contact Us

If you have any issues regarding privacy or security associated with Red Dog Casino IO, please contact us at [email protected].