Terms and Conditions

Given below Terms and Conditions regulate all the spheres and details of our and our partners’ relationship with the Customer. The Terms and Conditions are displayed to every Customer upon registration; and by creating an account, the Customer agrees to be obliged by these Terms and Conditions, the Privacy Policy, and the rules.

We have the right to alter The Terms and Conditions as we wish and we consider it to be the responsibility of the Customer / User / Player to check the updates on the mentioned above Terms and Conditions regularly in order to prevent any faulty understanding and misreading.

The RedDogCasino.io is the name of the Website Blog, the Customer obtains no rights to any terms, concepts, methodologies, graphics, or text content. We are different. We aren’t an online casino in the classical sense, we are more of a third-party marketing company that promotes gambling products.

“Our”, “Red Dog Casino”, “Our Casino”, etc. are all references to a casino that we have selected for you based on the data we have about our subscribers. Our website provides general guides on different aspects of online casino gambling. It also describes options that are not offered at Red Dog Casino.

Customer security and privacy is our primary concern. Therefore, we apply the latest security technology to keep the Customer’s data and personal details safe. All Customer information, including their username, password, and other personal details, is protected by industry-standard 256-bit SSL encryption, to prevent any manipulation and passing of the data mentioned above by the third parties. While you register an account with us, you automatically agree to abide by every point of the terms & conditions policy. It also includes your consent to the fact that we record all customers’ calls and may store them secured and encrypted by the latest technology for a reasonable period of time.

The Customer hereby agrees that we shall reserve the right to start or stop any activity, add or remove games, start or end promotions without any prior notification at its sole discretion.

We shall not be responsible for any errors and omissions made by third parties if they publish these Terms & Conditions fully or partially on third-party websites.

These Terms & Conditions were written in English, and we shall not be responsible for any mistakes made during their translation into any language, including the use of built-in browser translation tools. If any disputes should arise, the Terms and Conditions in English will prevail.

The Customer has to be of legal age to create an account with us (either 21+ years old, or the age of legal personality in the Customer’s jurisdiction, whichever is higher).

We take no responsibility for assessing the legitimacy of online gambling for any jurisdiction.

All available games are intended for review only. Any form of professional or commercial use is strictly prohibited.

All bets are to be placed through the betting interface provided on the Casino web pages where you registered and made deposit. As a rule, the use of any means, including “bot” clients, is strictly prohibited and will result in the voiding of winnings, termination of the Customer’s account with a casino, and/or any other lawful and appropriate actions.

The RedDogCasino partners guarantee fair play, which is ensured by their use of the reputable RTG software based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all the games mentioned at RedDogCasino. The Customer herein shall agree that the Random Number Generator applied by the third-party casino will define the outcomes of the gaming rounds, and accepts all outcomes of game rounds as final and binding.

Any Casino is a strictly recreational website, and by registering an account and staking real-money wagers, the Customer confirms that they are aware that the games of chance cannot be considered as a source of profit. The Customer is not obliged to deposit money or place real-money wagers, and can play demo versions of our games. A deposit to the Casino is not an investment, and the deposit is not subject to any interest whatsoever. The Customer hereby acknowledges that their casino deposits might not result in winning. RedDogCasino IO doesn’t conduct money transfers.

Any dispute regarding the result of any game round shall be taken into account by a casino you use if you submit your complaint to it in a written form within 14 days. Take a note that if there is a discrepancy between the result shown on the software of the Customer’s Casino and software of the Casino’s server, the result on the Casino’s server software will be prevailing.

You should fill in the sign-up form and submit all necessary details to open an account with RedDogCasino. Only one account per IP-address, person, household, billing address, or device is allowed. If the Customer opens another account with us, we will, at our sole discretion, remove the account we consider to be a duplicate account.

The Customer is responsible for keeping their account details (e.g. login and password) secret, for all actions performed from their account, and for logging out from their account after each gaming session. Pay attention that casinos generally reserve the right to use the Customer’s name or alias and the amount of winnings for marketing purposes.

A casino shall not be held responsible either for the Internet, software and/or hardware malfunctions, nor for any attempts by the Customer to play at the Casino by methods, manners, and ways not intended and/or prohibited by the Casino. All winnings gained in the Casino as a result of a malfunction or system error will be voided. If any malfunction, system error, or connection break happens during the game round, the Customer’s balance record held on the RedDogCasino servers will be considered final and binding.

If Casino winnings are taxable in their jurisdiction, the Customer is fully responsible for any taxes applicable to their winnings.

By confirming these Terms & Conditions, you are opting in for our marketing mailout and other forms of promotional content, including but not limited to SMS, emails, push notifications, etc. We advise you to add our email address (which is [email protected]) to your contacts so that you don’t miss any important notifications from us. You can unsubscribe from these messages by clicking “unsubscribe” or contacting the Casino’s Care Support.

The marketing emails come only from [email protected].

Deposits and Payouts

A casino allows you to select one currency as your account preferred currency during the registration. It can operate in USD, EUR, and AUD only. The Customer cannot demand payouts in other currencies except for the above-mentioned options.

As a rule, all transactions made are confidential and protected by the industry standard 256-Bit SSL encryption protocol. All successful or attempted fraudulent activity is automatically reported to the corresponding authorities.

All the banking methods you use for transactions must be registered under your name. The Company does not charge any deposit and/or payout fees whatsoever. However, the bank that the Customer used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge extra processing and/or exchange fees. The Customer shall be held responsible for the full cost of such fees.

If a casino considers any credit card transactions to carry an unacceptable risk for legal reasons or security, it will initiate refunds for all such transactions to the bank cards from which they originated, and notify all the appropriate authorities. All the winnings made from such a deposit shall be annulled. If any wagers have been made with the deposit in question or the bonus attached to it, such a balance is not subject to a refund.

Deposits

The following payment methods are available in an average casino: MasterCard, Visa, Bitcoin (BTC), American Express, Neosurf, and PayID. To receive information on minimum and maximum transaction amounts and time of payment processing for different deposit methods, please refer to the Banking Section.

A casino considers all transactions made to the Customer’s Casino account to be irreversible by default. If a deposit is made by mistake, it should not be held responsible for any consequences.

After every deposit, the Customer is notified by email with the transaction confirmation and the merchant name. We strongly recommend that you save all your transaction data and payment methods to avoid misunderstandings in the future.

The purchase confirmation is required after the first successful deposit. Through this procedure, it will be required that you confirm your payment details and some personal information over the phone in order to ensure Customer security.

Payouts

A casino provides the Customers with a big number of banking options according to their preference. Before submitting a payout request, the Customers are recommended to get familiarized with the time framework and limits for each option given under this link. Please be sure to provide the Company with accurate and valid personal details before requesting a payout.

The Customer should place at 1 deposit prior to the first payout confirmation. To comply with the Security Policy, the Customer should wager at least 1x the initial deposit value as a rule.

As casinos need to provide their Account Department with all required data, they ask the Customers to prove their identities before the winnings can be distributed. During this procedure the Customer should provide the following documents to the casino:

• Identity proof (passport, driver’s license, ID) in color.
• Both sides of the bank card(s) used for depositing in color. Theye only need the 6 first and the 4 last digits of the card number. The CVV and the intermediate digits of the card number can be hidden.
• Proof of address (Medical, Utility or Delivery Bill, or any official document with address, full name and date, provided it has been issued within the past 2 months).
• Account Validation.
• Should the Customer decide to use another credit/debit card upon completing the Validation Procedure, casinos will ask them to provide a completed Credit Card Validation form for every such card in order to be able to use it for transactions to/from a casino.
• Approval of submitted documents takes up to 2-3 business days. If the documents were not submitted at once, a casino might require extra time to process them.
• Any manipulation, falsification, and alteration of the submitted documents will result in account cancellation and voiding of all winnings.
• All payout requests are to be audited and approved by our Billing department, prior to being confirmed.

The maximum amount is about $2,500 per transaction. This limit can be adjusted by a casino, according to the Customer Level, or upon a mutual agreement with the Customer’s VIP host.

The large payments may be distributed into smaller units and paid out, according to the payout limits, and the Player’s current Customer Level.

The payout can be made only from the casino account where the deposit originated.

Although the Customer might choose a preferred payout method, a casino reserves the right for a final decision on this matter.

The Customer can only have one pending payout at a time.

The Customer’s balance, associated with bonuses, is subject to casino General Bonus Terms.

To ensure a fair relationship between the Customer and a Casino, as well as to protect the Company’s interests, a Casino reserves the right to disqualify any payout in the following cases:

• If the Customer submits incorrect, invalid, or outdated personal information during account registration.
• If the account information is different from the details on the Customer’s credit/debit card.
• If the Customer has multiple accounts.
• If the Customer’s account was used by somebody else.
• If the Customer is involved in professional or group play from their account.
• If the Customer uses any robot program, or any other betting software except for the official software.
• If the balance subject to withdrawal was generated through bonus abuse.
• If the Customer requests and/or plays with a free bonus during a payout pending time.
• If any of the payments made by the Customer to a Casino were reversed or denied.
• If the Customer has been found to be a cheater or has been accused of cheating in any other casino.
• If the balance subject to withdrawal was generated through violation of the Bonus Terms and Conditions.
• If the account was registered by any person ineligible to do so due to points 9, 10, and 12 of the General Terms and Conditions.

General Bonus Terms

1.   By claiming any bonus at a Casino (including but not limited to no-deposit bonuses, deposit bonuses, bonus chips, free spins, and comp points), you fully agree to the casino Bonus Terms. RedDogCasino IO is going to specify them below.

2.   You cannot cash out the body of a bonus, because all deposit bonuses are for wagering purposes only. Upon the payout request, the primary bonus amount will be deducted.

3.   All casino bonuses fall under Wagering Requirements and they are not added automatically. In order to redeem the bonus, the Customer has to either claim it in their casino account or call / email our Customer Support team.

4.   It is the Customer’s responsibility to familiarize themselves with the terms of the bonus they intend to claim.

5.  All deposit bonuses have to be claimed before the Customer begins playing with the deposited money. When a Customer begins to wager a deposit, they forfeit the right to claim any bonus on that particular deposit.

6.  Some of the bonuses are subject to redemption limits, which are reflected in the Bonus Terms of each particular offer.

7.  The Customer can have only one active promotion at a single casino at a time.

8.   Per one deposit only one deposit bonus can be claimed.

9.   A casino has the right to cancel, refuse, or abort any bonus or promotion anytime without prior notification.

10. Free bonuses are only available when there is no pending payout transaction bound to the Customer’s account.

11. Consecutive claiming of free rewards is prohibited; at least one deposit should be made in between them.

Each bonus is to be played on a particular type of game, and the wagers on the corresponding games will count to the wagering requirements. For example, as follows:

Real-Series Video Slots, Keno, Slots,  Scratch card, Board games – 100%. Card games (BlackJack, Video Poker, Multihand Video Poker, Tri Card Poker) – 20%. Roulette Multiplier, Roulette – 10%.

The winnings will be voided if the Customer plays any games not included in the promotion before satisfying the wagering requirements.

 To honor Responsible and Fair Gaming policies, the maximum bet size during the bonus wagering period is set to a limit, if another is not stated in the Bonus Terms of a particular promotion. Placing wagers above the amount will result in the voiding of all winnings.

The restrictions upon the games available, as well as the maximum bet restriction, are only valid during the bonus wagering period.

Only inside bets are allowed for Roulette bonuses. Placing any outside bets is considered a violation of the Bonus Terms and will result in the voiding of all winnings.

Free Spins are assigned for a predetermined slot game, and they have a fixed number of paylines and fixed bet amount. Free Spins cannot be played on any other game except for the one they are attached to. Once the initial number of Free Spins has been played, the primary win amount can then be wagered on any game that is included under the Slots promotion.

Any violation of the Bonus Terms will be considered Bonus abuse and will force us to take immediate steps to discourage such behavior: the accounts of bonus abusers may be terminated, and all the winnings voided.

The minimum deposit to qualify for a bonus is defined under the Terms of the particular promotion.

If a bonus was claimed by mistake, contact the Customer Support representative to remove the bonus before you start using it. If the part of the bonus has already been used, you will have to satisfy the wagering requirements.

“No Deposit Bonus” is a free trial promotion that may be given to a Customer on a one-off basis, upon registration, so they can try the games before making their first deposit.

The Wagering Requirements apply to all No Deposit Bonuses as follows: X times the winnings for Free Spins, X times Bonus for Slots and Card games bonuses, and X times Bonus for Roulette bonuses. 

There is almos a limit of payout for no deposit bonuses. it is either 3 times the primary bonus amount/free spins number or $150; whichever is lower. If the progressive jackpot is hit, the payout limit may not be increased.

Please check the list of included games and the wagering contributions.

At least one deposit shall be made in order to make a payout from a no deposit bonus after the wagering requirement is satisfied.

Deposit Bonuses

The deposit bonuses wagering requirements can be as follows: 35x(Deposit+Bonus) for Slots, 20 times for winnings in Free Spins, 40x(Deposit+Bonus) for Card Games, 40x(Deposit+Bonus) for Slots and Card Games, 60x(Deposit+Bonus) for Roulette.

Specific minimum deposit requirement applies to every bonus, as stated in the bonus description.

Regular Deposit Bonuses are not subject to any payout limit unless otherwise stated in the terms of a specific bonus. Regular Deposit Bonuses become available after deposits.

Please bear in mind that once you claim a deposit bonus, your playable balance is counted as bonus money. In this case, your money isn’t divided into a balance which can be withdrawn and a bonus balance. This means that you’ll be able to withdraw your winnings only once the playthrough requirement is fulfilled and your bonus money is converted into cash.

Free Bonuses 

The Customer’s accounts can be credited with Free Bonuses in the form of Bonus Chips and/or Free Spins. At least one deposit should be placed in between free bonuses.

There are wagering requirements for Free Bonuses applied.

Generally, Bonus Chips and Bonus Spins can be redeemed only if there are no current pending payouts.

Free Bonuses are meant to be played without deposits, but we are aware that there is a possibility of mistakes. If any deposit is made on top of a Free Bonus, the wagering requirements and maximum cashout limit of the Free Bonus are applied to the deposit. In order to solve such an issue, you can call or email a casino Customer Support team.

If the maximum payout limit of the bonus is lower than the minimum amount for payout, the difference has to be deposited.

 –   Comp Points are to be spent on any game without any restrictions.

–    Comp points are awarded for Customer’s wagers.

–    Comp points are converted at a specific to a casino rate. For example, $1 per 100 points.

–    Comp points can bear no wagering requirements whatsoever.

–    Comp points can be available for depositors only.

–   The minimum amount of comp points to claim is an equivalent of $1 or about.

Live Dealer Games

The Live Dealer Games available in a Casino can be offered and maintained by the Visionary iGaming provider.

By playing any of the Live Dealer Games the Customer agrees to be bound by the Visionary iGaming Terms and Conditions and Privacy Policy. Neither We nor a Casino regulates Live Dealer Games in any way and are not to be held liable for their outcome.

There is a licensed distributor of Live Dealer Games by Visionary iGaming and is thus authorized to offer you access to them and to monitor and control financial transactions between your Live Dealer balance and your Casino account balance.

FAIR GAMING

We believe that the two cornerstones of fair gaming are cutting-edge random number generation (RNG) technologies and full transparency. Casinos on the site utilize the latest and up-to-date version of RNG software and are tested on a regular basis by TST (Technical Systems Testing).

Some casinos run under the RealTime Gaming (RTG) software platform, fully licensed and checked for fair play by RedDoGCasino IO.

While playing games, each Customer need to be sure that the outcome of every single round is completely random and unbiased. If, by any chance, you feel that you were not treated fairly, do not hesitate to contact casino hosts, so they can resolve your issue.

Customer Levels

Customer level may be determined in accordance with a range of crucial factors that are being put under close scrutiny and meticulously analyzed by the team of dedicated professionals. After years of practice, we have determined the following factors that are the most impactful regarding the process of determining the Customer’s subsequent level at casinos:

• Deposit type and frequency
• Credit scores
• Customer’s reputation with casinos
• Duration and outcome of gaming sessions
• Adopted payout methods
• Wager frequency
• The frequency of reversing payouts
• Membership duration

Please, take into consideration that the Customer level also determines multiple gaming factors, including but not limited to the maximum payout amount and payment approval times. A Casino reserves the right to change the assortment of promotions available to you according to your current Customer Level. A Casino might, in certain cases, provide each Customer with a personalized payout plan according to each particular payout request. In case of a massive win, the winnings might be distributed in units until the full amount of winnings is paid.

Membership Termination

Casino has the right to close or block the Customer’s account. Unused bonus money cannot be cashed out in case of an account closure by the Customer, as well as its termination. Usually, a casino has the right to withhold the Customer’s balance upon closure or termination of the account if:

 –   The Customer submits incorrect, invalid or outdated personal details.

–    The details submitted during the account registration differ from the details on the Customer’s credit/debit card.

–    The Customer has multiple accounts. In the case of multiple accounts, a Casino, at its sole discretion, will decide on which account is to be terminated, and which is to be left active.

–    Any accounts registered by any person ineligible to do so (as defined in the paragraphs 10, 11, and 13 of General Terms and Conditions) will be terminated, and the deposit amount shall be returned to the owner.

–    The Customer was found to be sharing their account with another person.

–    The Customer was found to be involved in professional or group play from their account.

–    The Customer was found cheating while playing in any gambling venue. In this case, a Casino reserves the right to pass the Customer’s credentials to other casino operators and affiliates, to prevent further cheating at other casinos.

–    The Customer uses any sort of betting software or a robot program, or places wagers through any other means except for the official software.

–     The Customer was found to be a bonus abuser or has been accused of bonus abuse in any other casino.

–     Any of the payments made by the Customer to a Casino were reversed or denied.

–   The Customer threatens to make a refund or reverse their deposits to a casino and demands to receive special treatment based on their threats.